Meet Our New Customer Service Rep: Jill Jolly

Jill Jolly joined Freshway earlier this Fall, and she has quickly become a key member of our customer service team. Jill enters customer orders and provides additional support to our customers. Jill has a smile for everyone, and is a joy to work with.

Prior to joining Freshway, Jill worked as a customer service representative at Money Concepts, a financial planning company.

To be successful in customer service, Jill believes that it is important to be able to talk to people. “You have to be a people person,” she says. “If you can’t talk to people, then you can’t work in customer service,” she adds. “It also helps to have a positive attitude.”

Jill enjoys talking to customers every day. “We deal with some numbers, but I would rather work with people than with numbers,” Jill explains. “I also like the people I work with, and that makes the job more pleasant.”

Cake Decorated by Jill Jolly. Photo credit: Little B Memories

In her short time at Freshway, Jill has learned how important the customer service function is to our success. “I have learned that there are a lot of pieces to the puzzle at Freshway,” she states, “Without a piece, it’s not complete. Every job at Freshway is very important.”

Jill says that what she likes most about working at Freshway is the people. “Everyone here is very nice, and I think that Freshway has a strong family environment,” Jill says, “People here really care about you.”

Jill holds a bachelor’s degree in Communications from Thomas Edison State College. Jill completed her degree while living in Germany, where her husband was stationed in the Army.

Originally from Houston, Ohio, Jill lives in Sidney with her husband, child, and a dog and cat. In her free time, she likes to bake, crochet, sew and spend time with her family. Jill enjoys decorating cakes, and has worked in a bakery making custom cakes.

Please join us in welcoming Jill to Team Freshway!


Meet Our New Customer Service Representative: Tabatha Cooper

Meet our new Customer Service Representative, Tabatha Cooper!

Tabatha joined Team Freshway in April. Her responsibilities include order entry, communicating with customers, running sales reports and working with other members of the team to ensure our customers receive the highest level of service.

Prior to joining Freshway, Tabatha worked as a mail carrier for the U.S. Post Office. “I walked 18 miles a day, and had to keep up a pace of 3 miles per hour in order to get through the route on-time every day,” Tabatha says.

When Tabatha saw the ad for the Customer Service position at Freshway, she thought that it sounded like an ideal opportunity, and she turned to her friend Chris Reason, Zone Manager at Freshway, to find out more about the company. “Chris and I worked together in the past, at Lowes. He told me that Freshway is a great company,” Tabatha explains. “It was the combination of an ideal position and positive feedback from a Freshway associate that led me to apply,” she adds.

Tabatha enjoys the family atmosphere at Freshway, and working for a company where every associate matters. “I have worked at companies where no one in management knew your name,” she says. “Here at Freshway, that is not the case. From the top down, everyone here treats everyone else equally.”

Tabatha enjoys working in a position where she can have a positive impact. “Customer Service is the front line with the customer, because our communication with the customer is how they view the company,” she explains.

She has high hopes for the fresh produce industry. “We are coming into the health generation, where everyone is focused on eating healthy,” she says. “Restaurants are adding healthier options, like the fresh-cut produce we make at Freshway,” she adds.

Tabatha studied computers and multi-media design at Edison State Community College. She has served as a coach for Sidney Soccer for the past 7 years, and has helped train students to become future coaches.  Tabatha is Autism-certified by the state of Ohio. She likes to read, garden and play video games.

Tabatha lives in Sidney with three children.

Please join us in welcoming Tabatha to Team Freshway!