Meet Our New Customer Service Representative: Traci Barlage

Meet our new Customer Service Representative, Traci Barlage!

Traci joined Team Freshway in March. Her responsibilities include order entry, communicating with customers, making delivery appointments, and working with other members of the team to ensure our customers receive the highest level of service.

Prior to joining Freshway, Traci worked as a customer service and administrative associate at a local utility company. She also has experience with a plumbing company, where she did a little bit of every position, including ordering, purchasing, payroll, and human resources.

Traci learned about the position at Freshway from a close friend, who felt that she would be a perfect fit for the job. “As I read the job description, it really did seem to be a good fit for me,” Traci explains. “Something seemed to click, and I thought, ‘I need to do this.'”

Traci says that she really enjoys the work she does at Freshway.  “The job is fast-paced, and every day is different, so it keeps you interested,” she says. “The industry is always changing,” she adds. “One thing that surprised me was how many different types of vegetables are available. There really is something for everyone.”

Traci says that one thing about Freshway that has impressed here is how everyone is friendly and helpful. “My first day here, everybody introduced themselves, and I have never experienced that before,” Traci says. “My first impression at Freshway was respect, and that was huge,” she adds. “No matter who you are, you are treated with respect at Freshway.”

Traci’s family has also noticed how happy Traci is in her new role. “Last week I came home and one of my children said, ‘You are smiling every day when you come through the door,” she says. “It never dawned on me, but I guess that’s true!”

A Shelby County native, Traci lives in Fort Loramie with her husband and two children. She volunteers with the Girl Scouts and the St. Vincent de Paul organization. Traci holds a dual Associates degree in Business and Marketing from the University of Northwestern Ohio in Lima.

Please join us in welcoming Traci to Team Freshway!

Customer Service Professional Opportunity

We are currently seeking a motivated Customer Service Professional. The successful candidate will be a key member of our Customer Service team and perform rewarding work within the organization.

Primary Responsibilities

  • Primary customer contact for order-related inquiries and requests
  • Proactive leader within our customer service team
  • Maintain professional standards in customer relationships
  • Prepare reports, process orders, and handle revisions
  • Achieve and maintain high levels of order accuracy
  • Contribute to a positive and interactive environment that fosters creativity and growth
  • Run pricing information, create price sheets in Excel program to provide for customers
  • Confirm customer orders, weekly price changes, and other revisions
  • Professional interaction with customers both over the phone and via email
  • Additional administrative support as needed

Job Requirements

  • Previous administrative or customer service experience and/or relevant education
  • Winning attitude; Self Starter
  • Strong Computer Skills; Microsoft Office experience a plus
  • High Energy; Ability to work in a fast-paced environment
  • Strong analytical, written, verbal and interpersonal skills
  • High School Diploma or GED required; Additional business or college training a plus.

If you are interested in a rewarding career at Freshway Foods, we invite you to apply online today!